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The Future of Enterprise Computing Services: It's Time to Develop a Vision for Expanded Responsibilities

As CIOs continue to build cloud, security and AI strategies, the proliferation of devices elevates the importance of end user computing once again to their desks. Devices play a strong role in enabling CIOs to capitalize on the trends of today’s business environment.

For example:

• Devices can have a positive or negative effect on employee experience. Employees use devices to make daily progress toward their goals, and allowing autonomy for employees to use their preferred devices is an important element of EX.
• When used correctly, devices can unleash capabilities such as artificial intelligence. Conversational interfaces, digital assistants, and robotic process automation (RPA) offer companies new opportunities to improve employee productivity, automate mundane tasks, and ultimately increase the effectiveness of employees. CIOs must ensure that these new capabilities integrate well with their employees’ devices.
  
  
• Device choice can free up IT resources to allow more innovation. As the underlying operating systems of mobile devices simplify and make them increasingly cloud-dependent, CIOs have a greater opportunity to decrease their management overhead and cut IT infrastructure costs. As unified endpoint management continues to gain steam, IT leaders will increasingly automate device management. However, for IT teams to focus on driving the business forward, they must continue to invest in cybersecurity training for employees.

The proliferation of devices, combined with an increase in cloud computing, will result in a shift toward lighter (physically and OS-wise) computing experiences for most enterprise use cases. In our report, we posit that 80% of future computing experiences will be accomplished by light computing modes (in other words: smartphones, displays, browser-based laptops, etc.), while 20% will still require heavy compute resources for graphics, artificial intelligence (AI), and other workloads. Along with this 80/20 principle, we trace out four other features that will define the future of enterprise computing—and give recommendations for how CIOs can drive better employee experience as a result.

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